Refund Policy

Last updated: November 13, 2026

When you can get a refund

• Within 3 days of payment, if the software does not work on your computer and our support could not fix it.
• If you were charged twice for the same order.
• If your plan was not activated within 24 hours after a confirmed payment.

When refunds are not available

• After 3 days from the payment date.
• When the account was suspended for breaking the Terms of Service.
• When a third-party website restricts your accounts; we cannot control other platforms.

How to request

Write to support@pentabrowser.com or Telegram @pentabrowser with your account email and order number. We answer within 2 business days. Approved refunds are returned by the same method you paid with; cryptocurrency refunds are sent in the same coin, minus network fees.